Refunds and returns
For your convenience we outline our specific Returns policy below now, as outlined in our Terms & Conditions.
Please refer to our Terms & Conditions Page for full terms.
4 Acceptance of your order
4.1 This paragraph applies to Goods which you buy from us as advertised, without change to your specific requirements.
4.2 Your order is an offer to buy from us
4.3 We shall accept your order by e-mail confirmation. That is when our contract is made. Our message will also confirm details of your purchase and tell you when we shall despatch your order.
4.4 At any time before the Goods are despatched, we may decline to supply the Goods to you without giving any reason.
4.5 If we do not have all of the Goods you order in stock, we will offer you alternatives. If this happens you may:
4.5.1 accept the alternatives we offer;
4.5.2 cancel all or part of your order.
5 Extra Work and approval of Proof / Sample
5.1 This paragraph applies to Specified Goods.
5.2 Our contract to supply Specified Goods is a contract for both the supply of Goods and the Extra Work you have asked us to do.
5.3 Nothing said or done by us is an acceptance of an order until we confirm clear acceptance in writing, giving you details of our understanding of your exact requirements. At any point up until then, we may decline your order without giving any reason. From that time, we are both bound to these contract terms.
5.4 If you wish to make any change to the specification of the Extra Work, you must pay us the sum we estimate that the change will cost us, based on our then current charging rates. After a second artwork has been provided any subsequent will be charged at a rate of €40 plus VAT per new artwork.
5.5 If you terminate this agreement before the Specified Goods are complete, you agree to pay us for all of the Extra Work to the date of cancellation by you.
10 Consumer protection: cancellation and exclusions
This paragraph applies if and only if, you are a citizen of the European Union, and you bought the Goods as a Consumer. The relevant law does not apply to Specified Goods.
10.1 You may cancel your order at any time before we despatch your order or before the expiry of seven working days from the date you receive your order, not including the day you received it.
10.2 No term in this agreement shall take effect to reduce or remove any right you have under any law on account of your status as a consumer.
10.3 As required by the Distance Selling Regulations, details of our after-sales service and guarantees, if any, are given on our website / in our catalogue.
10.4 If you cancel before we have sent the Goods, we will refund to you the price of the Goods and the cost of delivery, if any.
10.5 If you cancel after we have despatched the Goods, we will refund the price of the goods only.
10.6 The option to cancel your order is not available if the Goods are:
10.6.2 made or altered to your specification;
10.6.3 shrink wrapped or otherwise sealed electronic media such as software or DVD, which has been opened.
10.7 If you cancel your order after we have despatched the Goods, you must return them to us within seven days in the same condition in which you received them. We cannot refund your money if the Goods have been used, worn or damaged.
10.8 You are responsible for the cost of returning them.
10.9 To assist us in identifying your Goods on receipt by us, we ask you to telephone 00 353 1 864 5000 for a returns reference to be placed below our address / returns label.
10.10 If you fail to return the goods, within 14 days, we are entitled to arrange for their collection. If we do we shall look to you to repay us the cost of collection.
10.11 We will refund your money within 14 days of receipt by us of the returned Goods.
10.12 The Law expects an expert to help a buyer to avoid buying a product which may be unsuitable in some way. We are retailers. We are not experts in all of the Goods we sell. You alone must decide whether a product is suitable for your requirement.
10.13 This paragraph does not affect your rights in the event that the Goods are faulty.
14 Liability for subsequent defects
14.1 We will repair or replace Goods which fail to comply with the provisions of the Sale of Goods and Supply of services Acts 1980 or which show a defect. If you claim that the item is defective, the following conditions apply:
14.1.1 the defect must be reported to us within four weeks of becoming apparent;
14.1.2 the defect results only from faulty design or manufacture;
14.1.3 you have returned the defective Goods or parts to us if we have so requested.
14.2 If we agree that we are liable, we will refund the cost of return carriage and will repair or replace the Goods free of charge.
14.3 If we repair or replace Goods, you have no additional claim against us either under this agreement or by statute or common law, in respect of the defect.
15 Goods returned
These provisions apply in the event that you return any Goods to us for any reason:
15.1 We do not accept returns unless you buy as a consumer, or there was a defect in the Goods at the time of purchase, or we have agreed in correspondence that you may return them.
15.2 So far as possible, Goods should be returned:
15.2.1 with both goods and all packaging as far as possible in their original condition;
15.2.2 securely wrapped;
15.2.3 at your risk and cost.
15.3 You must tell us by email message to [address] you that you would like to return goods, specifying exactly what goods and when purchased, and giving full details of the defect or other reason for return. We will then issue a returns note. If you send goods to us without a returns note, we may not be able to identify sufficient details to enable us to attend to your complaint.
15.4 In returning a faulty item please enclose with it a note clearly stating the fault and when it arises or arose.
15.5 If delivery was made to the Republic of Ireland address, you are also protected by the Sale of Goods and Supply of Services Act 1980.
15.6 If we agree that the item is faulty, we will:
15.6.1 refund the cost of return carriage;
15.6.2 repair or replace the item as we choose.